Frequently Asked Questions


Can I order over the phone?

In short, yes you can. Our team members are available from 8.30am to 5.30pm, Monday to Friday (excluding Bank Holidays) Simply call us on 01543 572 776 and one of our team will be happy to assist you and take your order.

How much will my order cost?

Your order cost will depend entirely on what specifically you order. All of our prices are displayed on our website categories and product pages. All prices are inclusive of VAT with the total of your order, including delivery options being calculated during checkout.

What is the smallest order I can make with you?

There is no minimum amount to be spent with us. If you spend over £70 then we will deliver your order for you completely free.

What is the largest order I can make with you?

You can order as much or as little as you like with us. We normally hold enough stock to satisfy all of our customers. On the rare occasion we are unable to do so, we will quickly be in contact to discuss options.

Can you supply my business with regular orders?

Yes we can. We have many customers who purchase packaging supplies from us on a regular basis. Simply call us on 01543 572 776 or email and one of our team members will discuss your requirements with you.

What are your general lead times?

Our fastest delivery option is next working day. Click Here for more information our delivery schedules and times.


How can I pay for my order?

If you are ordering online, we accept all major credit/debit cards via our secure server. If you are ordering over the phone, then one of our team will be able to discuss payment options with you.

What payment options do you accept?

We accept the following payment methods:

Major credit/debit cards including; Visa, Mastercard, Amex, Discover, Diners Club, Maestro and UnionPay.

Google Pay, PayPal, Shop Pay and Klarna.

Where can I find my VAT invoice?

When we dispatch your order, we will send you an email informing you that your item(s) are on the way and a copy of your invoice will be sent to the email address provided.

Packaging Solutions

How can I protect my items during transit?

We offer a wide range of void fill packaging to protect your items, from bubble wrap to air
packaging and shredded paper. View our full range of void fill packaging here.

Do you supply Royal Mail friendly packaging?

Each of our products lists the Royal Mail PIP (Pricing in Proportion) category that it fits into where possible. We have even created some helpful categories for the most popular sizes - Royal Mail Large Letter, Royal Mail Small Parcel and Royal Mail Medium Parcel.

What size is a Royal Mail Large Letter Postal Box?

The maximum dimensions you can have for a Royal Mail large letter parcel box is35.3cm x 25cm x 2.5cm (353mm x 250mm x 25mm)with the maximum weight being750g. View our range of Large Letter Boxes here.

What size is a Royal Mail Small Parcel Postal Box?

The maximum dimensions you can have for a Royal Mail small parcel parcel box is 45cm x 35cm x 16cm (450mm x 350mm x 160mm) with the maximum weight being 2 Kg. View our full range of Small Parcel Boxes here.

What size is a Royal Mail Medium Parcel Postal Box?

The maximum dimensions you can have for a Royal Mail medium parcel parcel box is 61cm x 46cm x 46cm (610mm x 460mm x 460mm) with the maximum weight being 20 Kg. View our full range of Medium Parcel Boxes here.

What is air cushion packaging?

Air cushion packaging, or just air packaging, is a form of packaging which requires a pillow or multiple pillows to be inflated. Once inflated, the packaging will mould perfectly around the item(s) and offer strong protection during transit.

What book packaging items do you supply?

Here at Parcelsend UK we can supply UK businesses with a range of book packaging supplies. Our range is specifically designed to protect items such as books & magazines during transit. Our range currently consists of capacity book mailers, book wrap mailers, magazine wrap mailers and twist wrap mailers.

What are mailing bags?

Mailing bags, also known as courier bags, are a cost-effective alternative to using cardboard boxes to package your goods. Designed for protecting packaged items during transit, mailing bags are light, waterproof, and usually 100% opaque. Available in different colours from Parcelsend UK, all our mailing bags are made from high quality materials, are recyclable and they adhere to Royal Mail's PiP guidelines for more accurate postage cost calculations. Mailing bags can be used to despatch and protect items such as clothing, office supplies, books, jewellery and more.

Do you supply any eco-friendly packaging?

Here at Parcelsend UK we can supply businesses with a wide range of eco-friendly packaging from cardboard boxes to paper mailing bags and paper carrier bags. View our wide range of eco-friendly packaging here.

Personalisation & Custom Printed

What are your lead times for custom printed products?

Our fastest delivery option is our Priority 2-3 Working Day service. All of our delivery options can be found here.

How do you turn around a custom printed product so quickly when other companies are quoting weeks?

Unlike other suppliers we print in-house on our own equipment. We also store high level of stocks of our own premade blank products so everything on our website should be available to print on to straightaway.

Can I make any amendments once I receive my printed proof?

You can make as many amendments as you need until you are satisfied as per our ‘Total Satisfaction Guarantee’.

I’m nervous to order a personalised custom printed product as I may not be happy with the end result, how can you reassure me?

We will not process and print your complete order until you have approved a full printed sample proof by email. You can make amendments as required until you are satisfied before your order is put into full production. If you are not happy with the quality of the printed proof, we will refund your order in full without quibble. You can also order a blank sample for a couple of pence to make sure you are happy with the quality of the product we are printing on to.

Why are you cheaper than other suppliers?

We get asked this a lot!! This is because we both manufacture our own blank stock and print in-house, so we do not have to pay third parties who also need to make a profit.

You don’t have the size of product I want to print on to.

Don’t worry, if you can’t find what you are looking for contact us on 01543 572776 or email with as much information as possible such as size, colour and volume you need and we can source almost any size very quickly and come back to you with a personalised quotation.

How do I supply my logo or artwork?

You can either use our very simple personalisation widget where you can upload your own PNG or JPG file and see how your product will look. Or you can simply email us at and let us take care of it for you from any format such as PDF, PNG, JPG, TIFF, BMP, AI, PSD, EPS files.

Can you match an exact pantone colour?

We are printing your artwork or logo onto a pre-manufactured product on an uneven surface in full colour which is an extremely difficult and challenging process. Whilst every care will be taken to give you the best results, there may be some slight imperfections or very slight colour variances. This would be more prominent if printing on brown or manila materials. Please note we cannot guarantee to meet exact specific colour pantones and there may be some slight imperfections or colour variances. If you're unsure, we suggest you order a single printed sample which should be used as a guide.

Do you deliver nationwide?

Yes, we have our own vans which we use to deliver both small quantities in addition to pallets of product and larger orders. We also distribute nationwide via a number of couriers depending on who we feel can offer the best service.