Frequently Asked Questions

In short, yes you can. Our team members are available from 8.30am to 5.30pm, Monday to Friday (excluding Bank Holidays) Simply call us on 01543 572 776 and one of our team will be happy to assist you and take your order.

Your order cost will depend entirely on what specifically you order. All of our prices are displayed on our website categories and product pages. All prices are inclusive of VAT with the total of your order, including delivery options being calculated during checkout.

There is no minimum amount to be spent with us. If you spend over £70 then we will deliver your order for you completely free.

You can order as much or as little as you like with us. We normally hold enough stock to satisfy all of our customers. On the rare occasion we are unable to do so, we will quickly be in contact to discuss options.

Yes we can. We have many customers who purchase packaging supplies from us on a regular basis. Simply call us on 01543 572 776 or email info@parcelsend.uk and one of our team members will discuss your requirements with you.

Our fastest delivery option is next working day. Click Here for more information our delivery schedules and times.

If you are ordering online, we accept all major credit/debit cards via our secure server. If you are ordering over the phone, then one of our team will be able to discuss payment options with you.

We accept the following payment methods:

Major credit/debit cards including; Visa, Mastercard, Amex, Discover, Diners Club, Maestro and UnionPay.

Google Pay, PayPal, Shop Pay and Klarna.

When we dispatch your order, we will send you an email informing you that your item(s) are on the way and a copy of your invoice will be sent to the email address provided.

We offer a wide range of void fill packaging to protect your items, from bubble wrap to air packaging and shredded paper. View our full range of void fill packaging here.

Each of our products lists the Royal Mail PIP (Pricing in Proportion) category that it fits into where possible. We have even created some helpful categories for the most popular sizes - Royal Mail Large Letter, Royal Mail Small Parcel and Royal Mail Medium Parcel.

The maximum dimensions you can have for a Royal Mail large letter parcel box is 35.3cm x 25cm x 2.5cm (353mm x 250mm x 25mm)with the maximum weight being 750g. View our range of Large Letter Boxes here.

The maximum dimensions you can have for a Royal Mail small parcel parcel box is 45cm x 35cm x 16cm (450mm x 350mm x 160mm) with the maximum weight being 2 Kg. View our full range of Small Parcel Boxes here.

The maximum dimensions you can have for a Royal Mail medium parcel parcel box is 61cm x 46cm x 46cm (610mm x 460mm x 460mm) with the maximum weight being 20 Kg. View our full range of Medium Parcel Boxes here.

Air cushion packaging, or just air packaging, is a form of packaging which requires a pillow or multiple pillows to be inflated. Once inflated, the packaging will mould perfectly around the item(s) and offer strong protection during transit.

Here at Parcelsend UK we can supply UK businesses with a range of book packaging supplies. Our range is specifically designed to protect items such as books & magazines during transit. Our range currently consists of capacity book mailers, book wrap mailers, magazine wrap mailers and twist wrap mailers.

Mailing bags, also known as courier bags, are a cost-effective alternative to using cardboard boxes to package your goods. Designed for protecting packaged items during transit, mailing bags are light, waterproof, and usually 100% opaque. Available in different colours from Parcelsend UK, all our mailing bags are made from high quality materials, are recyclable and they adhere to Royal Mail's PiP guidelines for more accurate postage cost calculations. Mailing bags can be used to despatch and protect items such as clothing, office supplies, books, jewellery and more.

Here at Parcelsend UK we can supply businesses with a wide range of eco-friendly packaging from cardboard boxes to paper mailing bags and paper carrier bags. View our wide range of eco-friendly packaging here.

Our lead times depend on the turnaround option you select at checkout. We offer the following production timeframes (all quoted in business days):

11–18 days – FREE on orders over £70.00. Orders under this value will be charged a standard fee of £10.00.

6–10 days – £20.00

3–5 days – £50.00

1–2 days – £80.00

Please note: no order will enter production until you’ve approved your printed sample proof via email. To avoid delays, proofs must be approved by 12:00 PM (midday) on a working day to achieve a same day despatch.

Unlike many printing suppliers, we produce all orders in-house using our own professional equipment. This gives us full control over quality and turnaround times.

We also hold large volumes of blank, pre-made stock on-site, ready to print as soon as your proof is approved. This means your order doesn’t sit in a queue waiting for materials, we’re ready to go, often the same day.

With our streamlined process and stock availability, you can count on us to deliver fast, reliable results without compromising on quality.

Our service is designed to offer high-speed, full-colour printing onto pre-manufactured stock packaging, which allows us to provide some of the fastest turnaround times in the UK.

However, because we print onto ready-made packaging, we're only able to print in pre-defined areas, not across the entire outside surface of the box or pack. These predefined print areas are carefully chosen to offer the best visibility while maintaining product quality and speed.

You can view the available print areas for each product on its individual product page. If you're unsure, feel free to contact us before ordering.

The physical sample you receive is intended to show the print quality and packaging material, not necessarily the final design. Once you’ve seen the sample and are happy with the quality, once you place your order, you’re welcome to make any changes to the artwork or layout.

We won’t proceed to full production until you’ve approved a final proof that meets your exact requirements, your satisfaction comes first.

We completely understand, and that’s why we’ve built our service around giving you full control and confidence before production begins.

Your full order will only go into production once you’ve approved a visual printed sample, which we can provide via email, video, or as a physical item in the post (in certain cases) This gives you a clear understanding of the print quality and finish before anything is final.

If you’ve ordered a printed sample only, it will be produced using your uploaded artwork. Any feedback or amendments can be made when you proceed to a full order, you can make changes until you're 100% satisfied.

If you're concerned about material or quality, you’re also welcome to request a blank sample of the packaging to check first, just contact us to check availability.

And remember, if for any reason you're not happy with the printed sample, we'll refund your order in full without quibble.

We get asked this a lot! The reason is simple: we manufacture our own blank packaging stock and print everything in-house, so we’re not relying on third parties who add extra costs and profit margins.

Unlike traditional packaging companies, we don’t use cutting forms or printing stereos, which often come with high setup fees. Our digital printing process allows us to offer professional, full-colour results without the extra tooling costs, making it faster and more affordable for you, especially on short runs.

You can upload your artwork directly using our online personalisation tool at checkout. It supports PNG and JPG files and gives you a live preview of how your product will look. Your artwork is saved and automatically submitted with your order.

Alternatively, you’re welcome to email your artwork to us by replying to your order confirmation or sending it to info@parcelsend.uk, we’ll handle the setup for you.

We accept most file formats, including PDF, PNG, JPG, TIFF, BMP, AI, PSD, and EPS.

If anything is missing or unclear, our team will get in touch with you straight away to help finalise your design.

We’ll always take great care to reproduce your branding as accurately as possible. However, because we’re printing in full colour onto pre-manufactured packaging with uneven surfaces, exact Pantone colour matching cannot be guaranteed. Slight colour variations may occur, especially when printing onto brown or manila materials.

That said, we aim to achieve the closest possible match within the limitations of the process. If colour accuracy is important to you, we recommend ordering a single printed sample first, which can be used as a reference for your full order.

Yes, we take environmental responsibility seriously across both our products and our printing process.

All of our plain cardboard packaging is locally manufactured, just 4 miles from our warehouse, helping us minimise transport emissions and reduce our carbon footprint. Our printable products are sustainably sourced, recyclable, and FSC-approved (where applicable).

We use a non-emitting, water-based digital inkjet printing process, which is both clean and energy-efficient. Most items are manually fed into the printer, meaning minimal automation and low energy use (only while printing).

For more details on each product’s eco credentials, please refer to the individual product pages.

Because we print directly onto pre-manufactured stock packaging, there are some limitations on where printing can be applied. Our system is designed to print full-colour artwork, logos, and text in pre-defined areas only, we’re not able to print across the entire surface of the packaging.

That said, our service is unique in offering one of the fastest turnarounds in the UK, without the need for custom tooling or setup.

To see exactly where your design can be printed, each product page clearly shows the available print areas. If you’re unsure or have a specific layout in mind, feel free to get in touch before ordering.

Yes, we deliver nationwide across the UK.

We use a combination of our own Parcelsend UK delivery vans for local and larger pallet orders, and trusted national courier partners for wider distribution, choosing the best option based on your order size and location.

This allows us to offer a reliable and flexible delivery service, whether you're ordering a small batch or a full pallet.