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01543 572 776

From 8:30 to 5:30 (Mon-Fri)

Frequently Asked Questions

Ordering

Can I order over the phone?

In short, yes you can. Our phones are staffed and available from 8.30AM to 5.30PM, five days a week. Simply call us on 01543 572 776 and one of our members of staff will be more than happy to assist you and take your order. There is no automated system in place meaning you will always get through to an actual person.

How much will my order cost?

Your order cost will depend entirely on what specifically you order. All of our prices are displayed on our websites categories and product pages. All prices are exclusive of VAT with the total of your order being calculated during checkout.

What is the smallest order I can make with you?

There is no minimum amount to be spent with us. Spend as little as £1.00 for any of our box samples. However if you spend over £70 then we will deliver your order for you completely free (if you like).

What is the largest order I can make with you?

You can order as much or as little as you like with us. We normally hold enough stock to satisfy all of our customers. On the rare occasion we are unable to do so, we will quickly be in contact to discuss options.

Can you supply my business with regular orders?

Yes we can. We have many customers who purchase packaging supplies from us on a regular basis. Simply call us on 01543 572 776 and one of our members of staff will discuss your requirements with you. Soon we are even planning on launching a "Subscribe & Save" feature which will allow you to have a regular delivery of packaging supplies straight to your door.

Payment

How can I pay for my order?

If you are ordering online, we accept all major credit and debit cards via our secure server. If you are ordering over the phone, then one of our team will be able to discuss payment options and sort this for you no problem.

Where’s my VAT invoice?

When we dispatch your order we will send you an email informing you that your item(s) are on the way. Prior to this, we will send you your invoice attached in an email. However, on the odd occasion, emails do go astray, and we can always send you a new invoice by email or post if required – just call us on 01543 572 776.

Website Security

Is your website secure?

We promise to protect your personal information and we assure you that any page that asks you for personal information is highly secure.

How are my delivery details stored?

Your personal details are all stored on a secure server to help make buying from Parcelsend a quick and convenient experience for all. If you ever request us or require us to remove your details from our server, we will do so as and when requested. Simply contact us by email or phone if you wish this to occur.

Do you ever share my details?

We will never share your details with a third party without your permission.

Will my details be used for marketing purposes?

We may on occasion email you with details of our latest offers or to keep you informed of any new products that we may have to offer you. If you opt out to receiving these communications, by clicking the ‘unsubscribe’ link on any email we send, then we will not email you with any marketing.

Types of Packaging

What type of packaging supplies do you supply?

We can currently supply UK businesses with a wide range of packaging supplies to assist you with delivering your goods in a secure fashion. Some of the items that we can provide you includes: air cushion packaging, a wide range of brown or white cardboard boxes, mailing bags, packaging tape, bubble wrap and more

What type of packaging do I need?

The type of packaging you require all varies on multiple factors. This includes the size, weight and type of item you are trying to send. The last thing anybody wants is your item(s) to be broken during transit so getting the packaging correct is of vital importance. If you are unsure on what specifically you require then contact our team by email or phone and we will be more than happy to assist.

Can I reduce breakages during transit?

A major problem that currently exists is breakages to goods during transit. This is out of our control. However there are some things you can do to reduce the likelihood of it occurring. We can supply you with various protective packaging solutions to help offer more protection and stability to your goods. Bubble wrap for example is one possibility. If you are not sure what packaging goods are best suited to your needs, just contact us by email or phone and a member of our team will be happy to assist you.

Do you supply Royal Mail friendly packaging?

Each packaging product that we supply does have the Royal Mail PIP (Pricing in Proportion) category that it fits into where applicable. We have even created some helpful categories for the most popular sizes - Royal Mail Large Letter, Royal Mail Small Parcel and Royal Mail Medium Parcel.

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