Cancellations, Returns & Refunds

Cancellations, Returns & Refunds

Before returning any items to us please contact us on 01543 572 776 or email in to

If you decide that you placed the order in error, the items you have ordered may be returned in their original condition and packaging (unopened and unused) at your expense for exchange or refund within 7 working days starting the day the goods have been delivered/signed for. Confirmation of postage is no guarantee of delivery and items should be sent via an insured "Signed For" service.

In the event goods are unwanted or ordered in error, the Company will (at its discretion) offer to accept a return of the products with a 25% restocking fee applied. If the goods are being returned for reasons that are not the fault of the Company any refund given will not include the postage and packing charges. If the products have been used or the packing has been opened and/or are not in the original condition (this excludes packaging added by us and used to protect the goods during transit), we are unable to issue a full refund and you will be liable for any charges and reasonable administration costs incurred by us.

We can only credit the card/bank account used to make the original payment. This is in accordance with UK anti-fraud and money laundering regulations.

Personalised Products

Personalised items are non-refundable and/or non-exchangeable so we advise all customers to order a sample to ensure the product is suitable. We are unable to accept returns for a refund on unwanted goods or products ordered in error.

If your item has been delivered in an unusable condition or has sustained any damaged in transit, this needs to be reported within 48 hours of receipt via email at – we are unable to process these claims over the phone.