The simplest way to personalise your packaging supplies would be to use our simple tool. Remember, the better the artwork the better the results. The best file format would be a .png with all white backgrounds removed and at a 300dpi resolution. A .jpg or .jpeg file are both acceptable formats, however the personalisation experience may not be as good. If you're happy with your artwork click on the yellow 'UPLOAD ARTWORK' button and follow the simple instructions.

If your logo contains white and you’re printing on a brown or manilla background then the white will not show up. If your logo or artwork contains some white elements you may want to consider a white box. Our systems can not print white on brown or manilla backgrounds as the white will be the same as the background colour which will be either brown, manilla or gold depending on your product.

Please Note: our systems do not print using white ink, if your image contains white then the background of the product will be used to replace the white as you would see in a traditional inkjet or laser printer. We do not offer embossing or a metallic finish in either gold, silver or chrome, we use inkjet technology which allows us to process orders far quicker than most box printers / manufacturers. Any metallic colours will represented by a high quality similar colour inkjet image instead.

If you do not have either of these formats available or need help with artwork creation we can offer a service to convert what you have in to a .png format for a small fee. Email us at personalisation@parcelsend.uk with your artwork attachment including any further information that may be helpful and the product you want to print it on. Our team will aim to reply within 24 working hours (excluding weekends and bank holidays) with a quick quote to allow you to proceed.

DISCLAIMER: Remember, we are printing your artwork or logo onto a pre-manufactured product on an uneven surface in full colour which is an extremely difficult and challenging process. Whilst every care will be taken to give you the best results, there may be some slight imperfections or very slight colour variances. This would be more prominent if printing on brown or manila materials. Also, for best results please avoid large areas of block colour as this can give inconsistent print quality. If you're unsure, we suggest you order a single printed sample which should be used as a guide, as no refunds will be given for personalised products with slight imperfections or colour variances and incorrect sized products. Please note, we cannot guarantee to meet exact specific colour pantones. Finally, we reserve the right to request customers to amend artwork / creative and / or cancel and refund your order if we feel that we cannot guarantee a consistent acceptable level of quality.

RISK FREE - 100% Total Satisfaction Guarantee

We provide a FREE visual photo of your item and will not process and print your complete order until you have approved by either our proof approval application, email or video. You can make amendments as required until you are satisfied with your samples before your order is put into full production. If you wish to order a physical sample, you can do so on the product page. Amendments can still be made after receipt of the item however these will be visual approvals only. The full cost of the sample will be refunded off your first full order* If you are not happy with the quality of the printed sample, we will refund your order in full without quibble.

*Please note sample refunds cannot be used in conjunction with any other discount/money back offers.

What are your lead times for custom printed products?

We can sometimes deliver locally the same day if required subject to availability, but our main options are next day or our standard 3-5 day service. All options are available to choose during checkout. If you require a fast turnaround, you must be available to approve a proof sample as we will not process any order until you are satisfied. You can find out more by using the tabs above & below.

How do you turn around a custom printed product so quickly when other companies are quoting weeks?

Unlike other suppliers we print in-house on our own equipment. We also store high level of stocks of our own premade blank products so everything on our website should be available to print on to straightaway.

Can I make any amendments once I receive my first sample?

Yes you can. You can make as many amendments as you need until you are satisfied as per our ‘Total Satisfaction Guarantee’.

I’m nervous to order a personalised custom printed product as I may not be happy with the end result, how can you reassure me?

We will not process and print your complete order until you have approved a full printed sample either by email, video or a physical finished sample in the post. You can make amendments as required until you are satisfied with your samples before your order is put into full production. If you are not happy with the quality of the printed sample, we will refund your order in full without quibble. You can also order a blank sample for a couple of pence to make sure you are happy with the quality of the product we are printing on to.

Why are you cheaper than other suppliers?

We get asked this a lot!! This is because we both manufacture our own blank stock and print in-house, so we do not have to pay third parties who also need to make a profit.

You don’t have the size of product I want to print on to.

Don’t worry, if you can’t find what you are looking for contact us on 01543 572776 or email info@parcelsend.uk with as much information as possible such as size, colour and volume you need and we can source almost any size very quickly and come back to you with a personalised quotation.

Can you print on to my own blank stock?

Yes we can, simply get in touch on 01543 572 776 or email info@parcelsend.uk and we can give you a ‘Print Only’ price. Once you’re happy we can arrange collection of your blank products and usually turn this around within a few days.

How do I supply my logo or artwork?

You can either use our very simple personalisation widget where you can upload your own PNG or JPG file and see how your product will look. Or you can simply email us at info@parcelsend.uk and let us take care of it for you from any format such as PDF, PNG, JPG, TIFF, BMP, AI, PSD, EPS files.

Can you match an exact pantone colour?

We are printing your artwork or logo onto a pre-manufactured product on an uneven surface in full colour which is an extremely difficult and challenging process. Whilst every care will be taken to give you the best results, there may be some slight imperfections or very slight colour variances. This would be more prominent if printing on brown or manila materials. Please note we cannot guarantee to meet exact specific colour pantones and there may be some slight imperfections or colour variances. If you're unsure, we suggest you order a single printed sample which should be used as a guide.

What Payment options do you accept?

There are a number of payment options available. Simply buy online by debit or credit card whose payments are processed by the world-renowned secure Stripe / Shopify Payments. Or you can use any of our Express payment options such as Apple Pay, Google Pay, PayPal and Shop Pay. We can also offer a 30 day payment account (subject to Status). UK based Companies and established charities / organisations can have a 30 day month payment account following a satisfactory credit check. Government Organisations Public Sector and any FSTE 100 business automatically get instant 30 day credit accounts.

Do you deliver nationwide?

Yes, we have our own vans which we use to deliver both small quantities in addition to pallets of product and larger orders. We also distribute nationwide via a number of couriers depending on who we feel can offer the best service.

All base plain cardboard products are also manufactured locally (literally 4 miles from our warehouse) so further reducing our carbon foot print. All printable products are sustainably sourced, recyclable and FSC approved (where applicable). Our packaging custom / personalisation printing machine / process uses a non-emitting digital water based inkjet process where almost all items are fed in to machine manually so other than the electric to run the machine (which is only whilst printing) it’s an extremely environmentally friendly process.

We offer a free standard 3-5 working day delivery service on most of our website orders (£70 minimum order spend). Please see additional details below for clarification, alternatively please add your required items to your basket where the total shipping costs will be calculated for you.

Please note our personalisation order cut off times for same day despatch are as follows:

• 12pm from time of final approval (subject to stock/production availability)

Please note that parcels can be delivered any time between the hours of 7am to 6:00pm Monday to Friday, unfortunately we are unable to offer specific times for deliveries or offer Saturday deliveries.

Standard 3 – 5 Working Day Delivery

Standard 3 – 5 Working Day Delivery is FREE on orders over £70, if your order is under this value, the charge will be at a standard rate of £6.95. Working days are Monday to Friday, we do not deliver on bank holidays or weekends or include these days within our time scales. We cannot make deliveries outside of England, Wales, Scotland and Northern Ireland.. Unfortunately we cannot deliver to a PO Box or a BFPO address. Please note a minimum delivery charge of £9.95 will be quoted on the following postcodes, irrespective of the value of the order; AB31-38, AB41-56, BT, FK19-21, HS1-9, IV41-49, IV51, IV55-56, KA27-28, PA20, PA41, PA60-88, PH42-44, GY, JE, IM, PO31-41, TR21-25. Please be aware that an additional charge will be added before your order is processed due to the postcode location. A member of our team will be in touch once we have received the initial order.

Personalised products are usually dispatched within 1 to 2 working days as standard for delivery within 3 to 4 working days from the date of order. We cannot guarantee any delivery time scales as once an item has been despatched and passed to a third party courier we have limited control over the advised delivery date/time and therefore this should be taken into consideration if receipt is time critical. Delivery times detailed below can be affected by national and / or local disruption, seasonal and / or weather conditions as our deliveries are carried out by third party couriers.

Personalised items can be delivered the next working day for a fee of £9.95 dependent on order time, method and based on artwork uploaded at point of order in the required format and resolution. For artwork emailed separately to the order, internal and external approval is required prior to production. Please contact us first to check availability before selecting and paying for next day delivery to ensure we are able to meet your requirements.

Same Day Collection

Same day collection in person from Cannock, Staffordshire is available dependent on order time, method and production availability. Please contact us first to check availability to ensure we are able to meet your requirements.

Exceptional/Bulk Consignments

Depending on your total basket order, delivery charges may increase compared to the above and advertised postage charges. This is due to multi-consignment/overweight items and/or delivery locations. Please add the items required to your basket to update your delivery charge. Occasionally we may need to requote your packaging cost if the delivery location and consignment size is outside of our current couriers capabilities, if this is case we will contact you to discuss and clarify.

Please also note that dependent on product and/or quantity your order may be despatched on a pallet, if you are unable to accept pallet deliveries then please contact us to discuss your options.

Lead Times For Personalised Items

In most circumstances we will aim to produce your printed full colour products within 24 hours dependent on order time, method and based on the artwork uploaded at point of order in the required format and resolution. For artwork emailed separately to the order, internal and external approval is required prior to production. Please contact us first to check availability to ensure we are able to meet your required lead time.

Personalised items are non-refundable and/or non-exchangeable so we advise all customers to order a sample to ensure the product is suitable. We are unable to accept returns for a refund on unwanted goods or products ordered in error.

If your item has been delivered in an unusable condition or has sustained any damaged in transit, this needs to be reported within 48 hours of receipt via email at info@parcelsend.uk – we are unable to process these claims over the phone.

See our full terms and conditions here for further information: https://parcelsend.uk/pages/returns.